Terms and Conditions

The company undertakes no liability in case of cancellation of trips due to breakdown or for reasons beyond the control of the management. However proportionate refund of fare will be allowed in case no alternate arrangement is made.

  1. Smoking and consumption of alcohol is strictly prohibited in the coach.
  2. Contraband and explosive articles are not allowed.
  3. next to ladies seat should be ladies only if incase gents are there should ajusted with different seat*
  4. Management is not responsible for your luggages/baggage.
  5. The coaches and the passengers are covered by insurance. In the event of accidents and consequential injury, loss of life and any other damages, such contingencies are covered by the insurance.
  6. Co-Seats of lady passenger to be confirmed to lady passenger only, no accomodation given to male passenger.
  7. Changes to the origin and/or destination of travel and customer name changes are not permited.
  8. Changes to date or time can be made to your booking if you notify us atleast one day prior to the scheduled departure time by visiting our branch/agency counter
  9. Processing fee will not be refunded on journey day.
  10. Any passenger disturbing the co-passengers is liable to be alighted from the coach.
  11. In case of open tickets, the fare prevailing at the time of confirmation of journey will be charged.
  12. No video service between 12 Midnight to 6 a.m.
  13. Please Carry Print Out Of Ticket (2 Copies) and Photo Copy of Photo Identity Card Particulars with Orginal Details While Boarding.
  14. Seats Wiil Be Confirmed Only After Sucessful Payment. ( Depending Upon Seat Avaliablity)
  15. The passenger should carry the same identity card while travelling. If not this will be treated as ticket less travelling.
  16. All Amount Will be in INR (Indian Rupees)
  17. The cancellation refund will be provided as a cash coupon with an expiry time of one year. You can use this cash coupon anytime with in that one year to do any further bookings.
  18. Cash coupon may be redeemed as a refund to your respective Credit/Debit Card account with in 30 days of the ticket cancellation.  The amount will be credited in your account with in 3 to 6 working days after the refund initiation. The refund cash coupon amount would carry a Payment Gateway transaction charge of 5%.
    • Yesterday's Tickets cannot be cancelled.
    • The refund amount will be sent to you as a cash coupon to your email.
    • You cannot cancel the ticket before 2 hour(s) of the departure.

 

FOR ONLINE TICKET CANCELLATIONS - THE REFUND WILL BE GIVEN AS CASH COUPONS, WHICH CAN BE REDEEMED AT THE TIME OF NEXT TICKET BOOKING. THE CASH COUPON WILL BE SENT TO YOU BY E-MAIL. 

 

Ticket cancellation Policies:
  • Between 2 Hrs to 6 Hrs from the station departure time: 75 % Cancellation Charges
  • Between 1 to 3 days before station departure time: 50 % Cancellation Charges
  • Between 3 to 7 days before station departure time: 25 % Cancellation Charges
  • Between 7 to 30 days before station departure time: 25 % Cancellation Charges